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FAQ:


ARE YOU A MANUFACTURER?
Yes!We are the manufacturer and established in 2008.Our factory macinly produces work attachments and rubber products.Such as Excavator/Loader parts,Rubber Pad,Rubber Tracks etc.Addtionally we also agent other products from our cooperated factory with good quality and best price.

WHY CHOOSE PUYI OVER ANY OTHER COMPNIES?
We manufacture our products locally.Our customer service is exceptional,and personalized for every customers needs.Every PUYI product is armored and durable complete with a 12 month structural warranty.We use high-quality materials sourced from the very best in China.our design team works closedly with customers for any custom orders.

WHICH PAYMENT TERMS CAN WE ACCEPT?
Normally we work on T/T terms or L/C term,sometimes L/C ,PAYPAL,WESTERN UNION term.
1.On T/T term,30% down payment is required in advance,and 70% balance shall be settled before shipment.
2.On L/C term,100% irrevocable L/C without"soft clauses"can be accepted.Please seek the advice from the individual sales manager you work with.

WHAT LOGISTICS WAYS WE CAN WORK FOR SHIPMENT?
1.For 90% of our shipment,we will ship by sea,to all main continents such as South America,Middle East,Africa,Oceania and Europe etc...
2.For neighborhood countries of China,such as Russia,Mongolia,Uzbekistan etc,.We can ship construction machinery by road or railway.
3.For light parts in urgent demand,we can ship it by international courier service,such as DHL,TNT,UPS,or FEDEX.

WARRANTY
We offer a 12months or 3000 wokring hours structural warranty on all our products.

WHAT IS YOUR LEAD TIME?
We aim to provide customers with a realistic lead time.We understand emergencies happen and work those orders into our priority production for a faster turnaround.A stock order lead time is 3-5working days,custom orders 1-2weeks.Contact PUYI products so we can provide an accurate lead time based upon our workload.

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